TrialManager support has two components Support and Consulting Services.

· Support is supplied to Oriam clients as a result of purchasing an annual maintenance contract. The standard maintenance contract describes support and maintenance details including response times. There are three support components:
· Upgrades. As upgrades to EC1-TrialManager are developed they are made available to our clients. There will typically be one major release per year along with two maintenance releases.
· Telephone Support. Support is available during normal business hours from our telephone support centers in the United States and Europe. Off-hours support can be arranged on an individual basis. Users may call any support center.
· Primary Support. Throughout their involvement with our products, clients will be assigned a primary support specialist. This person will know the client's issues and environment from the beginning and will act as primary support coordinator.
· Consulting Services. Senior consultants with clinical research and/or pharmacovigilance skills assist you in adapting Oriam software product to your environment. Services include project management, data conversion, validation, customization (reporting, check-lists …) and interface development.

Oriam offers training to bring our customers up to speed quickly and efficiently. Oriam proposes standard and/or tailored training courses.

Training may be at any of our offices in the US or Europe.
New users may be trained at any time either on-site or at our offices upon request.

For specific purposes, we can build customized applications and integrate them in our software. For instance for a French outfit we have designed an application which integrates EC1-TrialManager and specific CRF screens.